Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is available from 3:00 PM to 9:00 PM. Check-out must be completed by 11:00 AM. Please let us know your expected arrival time at least 24 hours in advance.

Question 2

Is early check-in or late check-out possible?

Accepted Answer

It depends on the apartment's availability. Contact us in advance and we will do our best to accommodate you. In some cases a surcharge may apply.

Question 3

How does check-in work? Is there self check-in?

Accepted Answer

We offer a personal welcome check-in: one of our team members will be waiting for you at the apartment, hand over the keys and show you all the amenities. For unusual hours, self check-in via key lockbox is also available.

Question 4

What happens if I arrive after 9:00 PM?

Accepted Answer

For late arrivals, please notify us in advance. We will arrange self check-in with a key lockbox and provide all instructions via message.

Question 5

Are the apartments suitable for families with children?

Accepted Answer

Yes, our apartments are suitable for families with children. On request we can provide a high chair and a travel cot. We recommend letting us know your needs in advance.

Question 6

Are pets allowed?

Accepted Answer

Unfortunately, pets are not allowed in our apartments.

Question 7

Is there Wi-Fi?

Accepted Answer

Yes, all apartments have high-speed Wi-Fi included in the price.

Question 8

Is parking available?

Accepted Answer

We do not have private parking. Rome has nearby public parking areas and ZTL zones to respect. We recommend using public transport, which is very efficient throughout the city.

Question 9

Are bed linen and towels included?

Accepted Answer

Yes, bed linen and towels are included for all guests. The apartments are delivered clean and already prepared for your arrival.

Question 10

What does the kitchen have?

Accepted Answer

The kitchens are fully equipped with fridge, freezer, oven, microwave, coffee maker, kettle, crockery, pots and utensils. Everything you need to cook as if at home.

Question 11

Is there air conditioning?

Accepted Answer

Yes, all apartments have air conditioning and heating to ensure maximum comfort in every season.

Question 12

How do I book?

Accepted Answer

You can book directly through Airbnb, Vrbo or Expedia by clicking the links on each apartment's page. For special requests or information, write from the Contacts page.

Question 13

What is the cancellation policy?

Accepted Answer

The cancellation policy is indicated on each platform at the time of booking. It generally provides a full refund if cancelled within 48 hours of booking and at least 14 days before check-in.

Question 14

Is it possible to book directly?

Accepted Answer

For direct bookings you can contact us via the Contacts page. For recurring stays or groups we can consider personalized conditions.

Question 15

Are there discounts for long stays?

Accepted Answer

Yes, we offer discounted rates for stays of a week or more. Weekly and monthly rates are visible directly on the booking platforms, or you can request a custom quote from us.

Question 16

Can I book multiple apartments at the same time?

Accepted Answer

Absolutely! If you are a large group needing multiple apartments at the same time, contact us: we will organize to guarantee you the best solution.

Question 17

How do you get to the city center from San Giovanni?

Accepted Answer

San Giovanni is very well connected: the Metro Line A (San Giovanni station) takes you to the center in a few minutes. The Colosseum and Imperial Forums are also reachable on foot in about 20 minutes.

Question 18

What is near the Parioli apartment?

Accepted Answer

The Parioli neighborhood is one of Rome's most elegant. Just steps away you will find Villa Borghese and its splendid Gallery, Via Veneto with its historic cafés, and Piazza di Spagna 15 minutes' walk away.

Question 19

Do you recommend restaurants or local experiences?

Accepted Answer

Absolutely! At check-in we will provide a guide with our favourite restaurants, local markets, artisan gelaterias and off-the-beaten-path experiences. Rome has much to offer beyond the usual tourist trails.

Question 20

How do you get from the airport?

Accepted Answer

From Fiumicino airport the Leonardo Express takes you to Roma Termini in 32 minutes (every 15 min, approx €14). From Termini you continue by metro or taxi. From Ciampino airport you can take the Terravision or Sitbusshuttle bus directly to Termini.

Question 21

Is it worth buying a transport card?

Accepted Answer

Yes, we recommend the Roma CityPass or simply using the Atac app for daily or weekly tickets. Single tickets cost €1.50 and are valid for 100 minutes on the entire bus/metro network.

Frequently Asked Questions

Check-in / Check-out

The apartments

Booking

Rome and surroundings